1 hour ticket response
We are focused on providing a quick and adequate solution to each trouble ticket submitted by a customer. Our experienced techs will review your issue and will think of the most effective option. We offer a 1–hour response time guarantee for all customer support tickets. As a matter of fact, the average support ticket response time has proven to be 20 minutes.
A Top–Notch Client Support Service
We have a team of web hosting support technicians who are ready to reply to all your questions every time you need assistance. The vast majority of our customer support staff members have several years of experience in the shared plans business, so you can constantly depend on quick and in–depth answers to your requests.
An Easy–to–Browse Help Center Section
To help you find a quick hint on how to use a specific feature, we have implemented a really intuitive Help Center section in our Online Control Panel. You can search through a broad selection of web hosting account administration articles and website management articles, have a gaze at our F.A.Q. archive or watch our how–to video tutorials.