Customer Support Channels
A 60–Minute Response Time Guarantee
Each assistance request you send to us will be dealt with within maximum 1 hour. If your trouble ticket or email calls for further assistance from an admin, we’ll without delay forward it and leave a note to notify you that your case is being worked on. If you take advantage of our Optional Admin Services package, any of the server administration services included there will be performed at a time that is convenient for you.
An Exceptional Tech Support Service
We will be at your disposal 24/7 to respond to any enquiries that you may have about our Online Control Panel or any of the apps that we have installed on your behalf on the dedicated hosting server. If you also need assistance tackling server admin procedures, you can make use of our Optional Admin Services package, which includes backup hard disk space, weekly OS updates, server monitoring and rebooting services, as well as troubleshooting and installation procedures
An Intuitive Help Area
Every dedicated web hosting plan is equipped with our cost–free Online Control Panel, which offers an exhaustive knowledge base and a selection of instructional video tutorials. Whenever you need assistance while working with the Online Control Panel, just click on the Videos or Help buttons in the upper right corner.