You'll find plenty of shared hosting providers out there, however most of them are resellers who have restricted resources, especially in terms of support. One of the ways to distinguish them is the option to get in touch with the company over the phone. The level of support that you'll have through this particular channel of communication varies depending on the service provider - some offer experienced phone support, while others offer basic and customer support only since some issues are more time-consuming and it would be quicker to be resolved with a ticket, especially when the issue needs to be escalated. Still, it is good to know that you can always reach your website hosting supplier because there are many small issues that can be managed effectively and in a very timely manner with a phone call, not mentioning that you'll be able to get additional information for the services even before you become a customer.
Phone Support in Shared Hosting
All our shared hosting plans offer telephone support fourteen hours per day even on official holidays, so if you do not have an account yet, you can call us and learn more about our services or if we will meet the system requirements for your sites. For your convenience, we have local telephone lines in the U.S.A., Great Britain and Australia, so that you are able to contact the number that is closer to you. If you're a current customer, we can help you in a timely manner with any general and billing matters as well as with multiple tech issues in order to save you time and efforts - we acknowledge the fact that in some cases it is easier to talk to a live person to get things done right away. Certainly, some situations simply cannot be taken care of on the phone, so in such a case you will have to take advantage of our ticketing system.