One-Hour Response Guarantee in Shared Hosting
Our shared plans come with a 60-minute response guarantee, which suggests that irrespective of what inquiry or complication you may have, we’ll always be there to lend you a helping hand. As a matter of fact, it seldom takes more than 30 minutes to get an issue fixed or a query answered, and this is valid for both pre-sales and technical matters. Our customer support staff representatives will be at your service 24/7, even on weekends and public holidays, which means that you’ll receive timely support whenever you need it. We know just how valuable time can be, so by the time we respond to your trouble ticket or e-mail, we will have looked into the matter and, in case we haven’t found a solution, we’ll supply you with more information about what you need to do on your end, if the case requires this. With our support services, you can be certain that there will be someone to help you out right away, irrespective of the hour.