In case you’re a website owner, a problem might always occur and it does not automatically need to be related to the web hosting service itself. For example, something might go wrong when you update an app or some vital content may be modified or deleted unintendedly. Regardless of what the nature of the problem may be, you’ll have to get in touch with the respective client service staff and ask them to retrieve a backup or to help you solve the problem that you are having. How quickly they will do this will determine the interval of time that your websites will be inaccessible. For specific websites such as community websites or e-commerce portals, a continued downtime duration often means losing customers and money. That being said, it is exceptionally important to use the services of a web hosting company that offers not only a very good help desk support service, but also a timely one.

One-Hour Response Guarantee in Shared Hosting

Our shared plans come with a 60-minute response guarantee, which suggests that irrespective of what inquiry or complication you may have, we’ll always be there to lend you a helping hand. As a matter of fact, it seldom takes more than 30 minutes to get an issue fixed or a query answered, and this is valid for both pre-sales and technical matters. Our customer support staff representatives will be at your service 24/7, even on weekends and public holidays, which means that you’ll receive timely support whenever you need it. We know just how valuable time can be, so by the time we respond to your trouble ticket or e-mail, we will have looked into the matter and, in case we haven’t found a solution, we’ll supply you with more information about what you need to do on your end, if the case requires this. With our support services, you can be certain that there will be someone to help you out right away, irrespective of the hour.