A live chat is among the methods of communication provided by some hosting providers as part of their support service. Determined by the service provider, the chat can be used for billing, pre-sales and/or technical assistance. This way of contact is quicker in comparison to a support ticket and it'll make it much less likely to misunderstand or misspell a word compared to a telephone call with a representative. What's more, if the problem that you experience needs some time to be examined and taken care of, you are able to do something different at the same time rather than just waiting, as you would have to do when you call. Also, you can use a live chat assistance service free of cost provided that you have world wide web access even when your web hosting provider is located in another country and they don't have a local telephone number you can call.

Live Chat Support in Shared Hosting

As we acknowledge the fact that numerous issues are quickly resolved when you talk to a live person, we provide a live chat service for all our prospective and active clients. Our chat is accessible every day and our support representatives will help you with a wide range of questions and issues. In case you aren't our client yet, you're able to learn more about our shared hosting plans and the website hosting platform in general so that you can make sure that your web sites will work efficiently on our servers. If you already have an account and you've got some questions or you have any problems with any of our services, you'll be able to join us on our live chat and we can provide the necessary information or help you troubleshoot the issue. You'll need to open a support ticket for specific issues which require longer time or the assistance of a system administrator, but for a variety of standard problems you will receive help on the spot.