Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you will never need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can quickly access any trouble ticket while you are browsing your website files or tweaking different settings. The ticketing system is being strictly monitored 24x7x365 by our customer care staff members and the response time is no more than one hour, but it seldom takes more than 20 minutes to obtain assistance. In contrast to some other hosting providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you like and request info regarding any technical or billing problem. Besides, you can see a selection of informational articles, which will help you resolve the most common challenges yourself.