There are different ways to touch base with the web hosting company whose services you are using, but the one that you’ll always find regardless of which company you select is a support ticket system. It’s the easiest correspondence channel for several reasons. If no technical support team member is available at the moment and they are all busy, a telephone call may not be replied to, but a ticket will invariably be received. Also, you can copy and paste extensive bits of information without the need to worry about typing mistakes, and in case a given problem needs more time to be fixed or a number of replies need to be exchanged, all the info will be in the exact same location, so each party can always see the comments added by the other one. The negative aspect of using tickets to contact your hosting company is that they are often separate from the web hosting platform, which goes to say that if you need to provide information or to adhere to guidelines, you will have to use no less than two different interfaces and this number might rise in case you wish to administer a number of domain names. In addition, lots of web hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting for a reply.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you will never need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can quickly access any trouble ticket while you are browsing your website files or tweaking different settings. The ticketing system is being strictly monitored 24x7x365 by our customer care staff members and the response time is no more than one hour, but it seldom takes more than 20 minutes to obtain assistance. In contrast to some other hosting providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you like and request info regarding any technical or billing problem. Besides, you can see a selection of informational articles, which will help you resolve the most common challenges yourself.