The presence of the customer and technical support that a shared hosting company offers will tell you a lot about the services which they provide too. In case you are allowed to use just emails or tickets, you have most likely found a reseller and not the actual hosting provider. When this is the case, you'll probably have to wait for a few days in order to have an issue resolved since the reseller may not be checking their communication regularly or they may need to get in touch with the actual web hosting company for extra assistance. When the provider offers various ways of communication with short response time available anytime, they're almost certainly the top provider, not a reseller. Therefore you'll enjoy prompt assistance and top-notch support as they will have immediate access to the servers where your account is. No matter what the trouble - technical or sales, it is generally better to communicate with your web hosting company directly via your preferred method of communication.
24/7 Customer Support in Shared Hosting
We acknowledge the significance of receiving assistance right away, so our shared hosting services feature 24/7 support and several ways of contact. In case you don't have an account yet, you can phone us or take advantage of our live chat and speak with a live representative, to find out about our services or check if our servers meet the system requirements for your sites. In this way, you won't end up buying a service which you cannot use. In case you already have your hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel if the issue is entirely technical or it needs additional investigation. In contrast to the majority of providers that you can find today, we answer to all the tickets within the hour, so you won't have to wait for an entire day. Our support services can be accessed day and night, even during public holidays.